Effective Date: May 8, 2025
Contact: support@beaconbytes.in | +91 6284827902
At BeaconBytes.in, we are committed to offering high-quality products and support to our customers. Please review our warranty and RMA (Return Merchandise Authorization) policy below to understand your rights and our processes regarding warranty coverage, claims, and service.
1. Warranty Overview
Products sold on BeaconBytes.in may fall into one of two categories:
a) Manufacturer Warranty Products
- These are items officially covered by the original equipment manufacturer (OEM).
- Warranty duration varies by product type and brand, typically ranging from 1 to 5 years.
- Warranty support for such products is directly provided by the brand or its authorized service centers.
- BeaconBytes.in is not responsible for processing warranty claims for products under manufacturer warranty unless explicitly stated otherwise.
b) Imported Products (Without Manufacturer Warranty)
- Many of our offerings are internationally imported and do not come with official manufacturer warranty in India.
- For such products, we offer a 3-month complimentary courtesy warranty from the date of delivery, provided solely by BeaconBytes.in.
2. 3-Month Courtesy Warranty (For Imported Items)
This is a limited, goodwill-based warranty intended to protect customers against early-life technical issues in imported products without official brand support.
What’s Covered:
- Manufacturing defects or hardware issues that arise under normal usage.
- Non-functionality or failure not caused by user mishandling.
What’s Not Covered:
- Any physical damage, liquid damage, burnt components, cosmetic wear and tear, or signs of tampering.
- Damage caused by overclocking, improper installation, power fluctuations, incompatible setups, or lack of proper maintenance.
- Software or driver-related issues, operating system conflicts, or feature compatibility problems.
- Consumables or accessories (e.g., keycaps, cables, batteries) unless proven defective upon delivery.
Important Notes:
- This warranty is provided at our discretion and does not equate to a brand-authorized warranty.
- All claims are subject to inspection and approval. We reserve the right to accept or decline warranty service based on internal assessment.
- Depending on the issue and availability, we may offer repair, replacement, or store credit.
- Shipping costs for return-to-service (both to and from our facility) are to be borne by the customer, unless stated otherwise.
3. RMA (Return Merchandise Authorization) Process
To initiate a warranty claim or RMA request, follow the steps below:
Step 1: Contact Us
Email us at support@beaconbytes.in with your:
- Order ID
- Product name and serial number (if available)
- Clear photos or videos of the product and issue
- Description of the problem encountered
Step 2: Evaluation
Our support team will assess the situation and guide you with the next steps. This may include troubleshooting, additional evidence, or shipping the product to our facility or service partner.
Step 3: Service Approval
Once the returned item is received and inspected:
- If approved, we will proceed with repair/replacement/store credit.
- If denied (e.g., damage not covered under warranty), the item will be returned to you at your expense.
4. Service Turnaround Time
Warranty claims are typically processed within 7 to 14 business days from the date we receive the product. This may vary based on product type, service complexity, or part availability.
5. General Disclaimers
- Warranty is non-transferable and applies only to the original purchaser.
- In cases of product discontinuation or unavailability, we may offer an equivalent item or store credit.
- For claims involving third-party warranties (manufacturer warranties), all communication and support must be directly handled with the brand or authorized service provider.
6. Contact Us
Have questions or need assistance with a claim?
📧 Email: support@beaconbytes.in
📞 Phone: +91 6284827902
Note: By making a purchase on BeaconBytes.in, you acknowledge and agree to the terms of this Warranty & RMA Policy. We reserve the right to modify this policy at any time without prior notice.