1. Cancellation Policy

• Order Cancellation: Orders can be canceled only before they are shipped. Once an order has been dispatched, a cancellation fee may be applied to cover shipping expenses and order processing costs.

2. Return Policy

• Eligibility: Returns are accepted only in the following cases:
  • If the wrong item was delivered.
  • If the product received is damaged during transit.
  • If the product is defective. T&C apply.
• Conditions:
  • Items must be in their original condition and packaging.
  • An uncut unboxing video is required as proof for transit damage claims.
  • Returns must be initiated within 7 days of receiving the product.
• Non-Returnable Cases:
  • If you didn’t like the product.
  • If you changed your mind after the product was delivered.
  • If the product has been used or is not in its original condition.

3. Refund Policy

• Processing: Refunds will be processed within 3-7 business days upon receiving the returned item and after inspection.
• Mode of Refund: Refunds will be credited back to the original payment method.
• Shipping Costs: In cases where the wrong product was delivered, Beacon Bytes will cover the return shipping costs.

4. How to Initiate a Return or Refund

• Contact Us: To initiate a return or refund, please contact our customer support team at support@beaconbytes.in with your order details and the reason for return.
• Provide Evidence: Include photographs and an uncut unboxing video (if applicable) to support your claim.
• Return Shipping: Our team will guide you through the return shipping process.

5. Additional Information

• Store Credits: In certain cases, we may offer store credits instead of a refund.
• Exchange Policy: Currently, we do not offer direct product exchanges. If you wish to exchange a product, please initiate a return and place a new order.
• Contact Information:
  • Email: support@beaconbytes.in
  • Phone: +91 6284827902

---